Have a question? We have some answers! Check out the different sections of our FAQs to find what you're looking for.

GENERAL & ORDERS

How do I change the currency so I see [CAD] or [USD]?

In the top right-hand corner before the cart, hit the button that says "CAD $" or "USD $" to select the currency you wish to shop in!

I made a mistake in my order! What should I do?

No problemo, it happens to the best of us! Just send us an email ASAP to hello@bristlesbeauty.com with your order number and details about the sitch and we'd be happy to help.

What should I do if my order hasn't been delivered yet?

Double check the details in your Order Status to ensure your order has been shipped - there will be a tracking number if it has been shipped. In your tracking information, check the details of the parcel, since it will tell you if the parcel was "Delivered", left with your concierge, taken to your local post office, etc. If your tracking information says "Delivered" but you have yet to receive your parcel, please wait 24 hours, and if it still has not arrived, send us an email at hello@bristlesbeauty.com.

Do you have a PRO discount program?

We do not have a PRO program at the moment. If you're super interested, sound off! Let us know how you feel here.

Do you have an affiliate/influencer program?

We've just started out! If you're interested in becoming an ambassador of Bristles Beauty, please send an email to bri@bristlesbeauty.com.

ABOUT US

You can read all about Bristles Beauty here.

Where are you located?

We're located in the Greater Toronto Area of Ontario, Canada! That is where our small business operation is; as of yet, we do not have any physical retail locations.

Are you sold in any stores?

We are only sold online on this very website. No physical stores yet!/p>

Who are Bri and Nie?

That's us! We started, own and operate Bristles Beauty. We're a passionate, hard-working, mother-daughter duo. You can read more about us and Bristles Beauty here .

What makes your makeup brushes different than what's already out there?

SO glad you asked. Our brushes are all artisan-crafted in an 80-step, machine-less process, wherein the tips of the bristles are kept on. Other manufacturers cut the tips of the bristles off to shape them...but they're the softest part that makes the brush the best at blending! The manufacturing process of our brushes is truly special. You can find out more about it here.

But even beyond that, what makes us so special is that even with the highest quality, highest performing, most-sought-after-manufacturing-process, we choose to keep our prices low, without the typical markup that has become so standard for brushes of such quality. Because we believe that every makeup wearer deserves the best brushes, that don't break the bank.

SHIPPING & RETURNS

You can read all of the information about our shipping and returns here.

How long does shipping take?

Shipping duration will vary depending on where you live, of course, but in general it will only take 3-5 business days. Exceptions are largely rural areas, which may take longer. If you live in a metropolitan area, you will likely receive your package in 3 days when you choose the Free or Standard Shipping option. Express Shipping takes 1-3 business days.

Where do you ship to?

We currently ship to residents inside of United States and Canada.

What is your returns policy?

We offer free returns within 14-days of receiving your item(s). The brushes need to be unused and the plastic slip intact. For all of the details about returns, please click here.

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